Our success depends on our clients’ success. We give every client comprehensive, proactive support, including:
Dedicated account executive
Our account executives are client advocates and business partners in every sense. Each member of our national accounts team has over 25 years’ experience in either property claims management or enterprise relationship management.
User phone support
Free, live Customer Support is available from our office in Colorado.
Service level agreement up-time
We can tailor and deliver best-in-class training for your organization, presented by seasoned former property and casualty adjusters.
We have dedicated resources to proactively support clients’ needs through re-training, ride-a-longs, review of metrics with supervisors, and branch office requests.
Our consultation with management can include iterative process improvement, planning, and configuration through metrics analysis and goal setting.
On-going data and analytics
We’ll help identify trends and opportunities for best practices. We also offer automated reporting and end-user access to a robust data cube for metrics analysis.
Accurence Support Team
If you are a current user of SettleAssist and need
assistance from our Customer Support Team, please call Accurence Support directly at 888.391.8068.