It’s no surprise that settling claims to company standards varies greatly. After all, there is limited time available to inspect claimed damages and the process relies heavily on each adjuster’s memory and knowledge to calculate repair scope and apply company settlement guidelines.
Unfortunately, outdated inspection processes can lead to mission critical decision data becoming siloed or outright lost. And, this may cause additional challenges for offsite quality control teams and supplement desk adjusters tasked with reviewing or making final payments on the file.
Say goodbye to guesswork and say hello to accurate estimates.
Skip the spreadsheets, notepads, and digital camera and use one mobile inspection solution.
Better manage claims with our patented technology and guideline standardization.
Claims professionals typically don’t have software in place to support them during the inspection, guideline application, and scope decision phases. The industry’s lack of Decision Support Software can lead to reaching very different outcomes in similar loss scenarios. Accurence worked with leading carriers to pioneer SettleAssist™, a solution that helps overcome this challenge by synchronizing inspection data captured in a mobile device with a configurable online guideline management system. SettleAssist simplifies the administrative tasks for field adjusters and drives efficiency in claims operations for management.
SettleAssist is scope automation software that standardizes the onsite inspection process, solving the process void in property claims settlement. Armed with the Mobile Inspection Tool and Guideline Management System, claims professionals can shift focus to the customer and damages – not geometry and mundane tasks better suited for computers. Plus, carrier management teams can benefit from capturing decision data, analyzing best practices, and disseminating guideline updates effortlessly.
Simply upload property inspection data while onsite and the guideline management system integrates aerial CAD data, automates carrier guidelines, completes file documentation, and generates a draft estimate in seconds.
Capturing inspection data, which has been traditionally written on a note pad and thrown away, opens new possibilities. Organizations can use this newly accessible data to enact exception based quality assurance file review versus random selection helping office teams focus on the right files more often. Trends in inspection data can be leveraged to increase operational efficiency. ACV and supplements can become more straightforward improving processing times for desk teams.